Customer Service Coordinator (Logistics/Supply Chain) Job Summary Provide service to our existing customer base delivering information on the products and helping resolve problems involving customer needs. Qualifications: Bachelor’s degree in Business administration, logistics or related fields. Excellent verbal and written communication skills in both Spanish and English C1 Proven experience in customer service. 3+ years. Must have U.S. tourist visa Must live in Colombia Responsibilities Lead initiatives to improve communication and customer satisfaction. Lead and coordinate communication with all internal departments on priorities and risk factors to understand specific customer needs. Lead through the relationship and day to day administration of the account to pursue more orders from customers. Oversee inventory management at multiple locations and provide ongoing maintenance of Min-Max inventory or make to order requirements. Develop inventory recovery plans and associated timeline. Maintain and manage relationships with warehouse team, carrier, vendors, and customers for better coordination. Proactive communication is always needed including after office hours and weekends. Critical decision-making impacting accounts daily and upon internal or external issues. Finding creative solutions to problems such as: (Ship short notice, reschedule shipments, fill shipments with different products, airfreight). Effectively utilize the ERP system (BAAN) to enter information such as: (Purchase orders, sales orders, invoices, credit notes). Resolve service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Direct employment with an indefinite term contract. Salary range: $4,000,000 - $4,300,000 COP - (According to candidate's profile) Seniority level Associate Employment type Full-time Job function Supply Chain and Customer Service Industries Packaging and Containers Manufacturing #J-18808-Ljbffr