About the Role: We are looking for a **Call Center Representative** to join our growing team. In this role, you will be the first point of contact for customers, providing excellent service, resolving inquiries, and ensuring a positive customer experience. **Responsibilities**: - Answer inbound calls and respond to customer inquiries in a professional manner - Make outbound calls to follow up with customers or confirm information as needed - Provide accurate information about products, services, and company policies - Resolve customer complaints efficiently while maintaining a positive attitude - Document customer interactions in the system - Meet or exceed performance metrics (quality, efficiency, and customer satisfaction) Qualifications: - High school diploma or equivalent (Associate’s or Bachelor’s degree a plus) - Previous experience in customer service or call centers preferred but not required - Strong communication and active listening skills - Ability to multitask, stay organized, and work in a fast-paced environment - Basic computer and typing skills - Bilingual (English/Spanish) is a must What We Offer: - Competitive pay and performance bonuses - Paid training and continuous development opportunities - Health, dental, and vision benefits (if applicable) - Opportunities for career growth within the company - A supportive and friendly work environment Tipo de puesto: Tiempo completo Idioma: - ingles (Deseable)