Coupa empowers businesses to make smarter, more profitable decisions through its community-generated AI and industry-leading total spend management platform. Why Choose Coupa? We're a pioneering company that leverages the latest technology to improve efficiency and visibility in business spend. Our collaborative culture is driven by transparency, openness, and a shared commitment to excellence. Join a company where your work has a global impact on our clients, the business, and each other. Learn more about Life at Coupa and hear from our employees about their experiences working with us. The Impact of the Pay Adoption Manager Role: This role serves as a trusted strategic advisor to Coupa Pay customers, driving adoption and aligning platform usage with key business objectives. As a strategic advisor, you will manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking. You will provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement. Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization. Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success. What You'll Bring To Coupa: - 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT. - Proven client management abilities with a track record of driving continuous improvement in fast-paced, high-growth environments. - Excellent communication, organizational skills, attention to detail, and a problem-solving mindset focused on understanding and improving core processes. - Hands-on experience with SaaS solutions, software configuration, product demonstrations, and familiarity with financial/accounting and CRM systems like Salesforce. - Strong proficiency in Excel is required, Netsuite is highly desirable, and SQL/PHP is a strong plus.