EXL Bogota, D.C., Capital District, Colombia Jr People Operation Specialist U.S EXL Bogota, D.C., Capital District, Colombia Manager - HR Service Delivery at EXL | Psychologist & MBA | IT Recruitment | Team Lead | Talent Acquisition | HR | Agile/Scrum The People Operations Specialist will provide a broad range of support related to the employee lifecycle. This role requires a high level of customer service, technical curiosity, and a demonstrated ability to keep up in a constantly changing and fast-paced environment. The ideal candidate is someone who is extremely detail-oriented, enjoys taking on new challenges, and is looking for a role that will continually evolve and expand. Responsibilities: Monitor the People Operations team ticketing inbox and respond to employee inquiries (benefits, compensation, etc). Manage our employment verification vendor and complete verification of employment requests in a timely manner. Provide information, guidance, and direction on People policies, programs, and processes to employees and managers. Ensure employee electronic files are accurate and updated, and assist with audit requests. Maintain people team and employee-facing documentation. Assist with the creation, documentation, and implementation of People policies and processes. Ensure business processes are completed within a timely manner and that correct approvals are received. Run existing recurring reports as well as help to develop simple ad hoc report requests. Qualifications: 1-2 years of HR experience (US XP preferred). Preferred Qualifications: Strong customer service and accountability to problem resolution and end-user support. Ability to prioritize daily issues, tasks, and projects, and flexibility to change tasks and priorities when necessary. Demonstrated judgment and discretion in managing confidential data and processes. Strong attention to detail. Strong verbal and written communication skills. Intermediate Excel skills and comfort working in spreadsheets. Strong process orientation. Ability to understand execution steps and related dependencies. Senior level Mid-Senior level Employment type Full-time Job function Administrative Industries Business Consulting and Services Referrals increase your chances of interviewing at EXL by 2x. Get notified about new Human Resources Specialist jobs in Bogota, D.C., Capital District, Colombia . The job posting appears recent, with no indication that it is expired. #J-18808-Ljbffr