2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are looking for a skilled Business Analyst with extensive experience in Salesforce to join our team. Our client is embarking on a transformative project to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This solution is designed to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers. Responsibilities Analyze and gather business requirements, creating detailed backlogs for various use cases Develop Salesforce-based digital assistant solutions to achieve business goals and enhance user engagement Propose improvements to Salesforce systems to boost usability, performance, and functionality Work closely with stakeholders to align technical solutions with business needs Lead workshops and discussions to identify and refine processes for Salesforce integration Document workflows, requirements, and use cases to ensure clear communication across teams Provide business analysis expertise to support project planning and successful execution Perform validation and testing to confirm Salesforce solutions meet both regulatory and business requirements Deliver recommendations and insights to optimize Salesforce-driven systems Requirements At least 2 years of experience in a Business Analyst role, with a strong focus on Salesforce solutions Comprehensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot functionalities Hands-on experience with AI-powered digital assistant tools like AgentForce, NLP bots, or chatbot integrations Familiarity with compliance standards such as HIPAA and GDPR Skilled in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow Proficiency in managing stakeholders and preparing documentation for business analysis artifacts Capability to plan and oversee business analysis activities and effectively manage related information Experience in estimating effort for business analysis deliverables and tasks Strong analytical skills with the ability to identify business challenges and recommend practical solutions Excellent English communication skills, both written and spoken, at a B2 level or higher We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Research, and Business Development Industries Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing Referrals increase your chances of interviewing at EPAM Systems by 2x Bogota, D.C., Capital District, Colombia 2 days ago Semi Senior Business Analyst - Remote Work | REF#284304 Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia $800 - $1,000 3 weeks ago Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 11 months ago Freelance Accounting - Quality Assurance/AI Trainer We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr