Job summary Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services. We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. Responsibilities - Customer Relationship Management: The Account Manager serves as the primary point of contact for assigned accounts, ensuring strong, trust-based relationships. - Onboarding & Training: The Account Manager leads customer onboarding, configuration, and training to ensure successful deployment and adoption of Tabi Connect's Rate Management System. - Product Adoption: Proactively drive usage and ensure customers are leveraging key features to meet their business goals. - Support & Conflict Resolution: Collaborate with internal teams to resolve customer issues quickly and effectively. - Retention & Renewals: Monitor account health, identify risk factors, proactively manage churn risk and implement strategies to retain clients and secure renewals. - Upsell & Expansion: Identify opportunities & strategies to expand account through upselling additional features, processes and potential custom solutions for each account. - CRM Management: Maintain accurate and up-to-date information with the CRM system, ensuring all interactions, communication ,activities, onboarding and post go-live details are properly documented. Monitor and manage the full customer lifecycle, from onboarding to renewal and expansion opportunities. Identify inactive, at risk and unresponsive accounts and take proactive steps to re-engage customers. - Feedback Loop: Collect and communicate customer feedback to product team for roadmap and improve user experience. - Reporting: Track and report on KPIs including usage metrics, churn risk, CSAT, and account growth. Desired requirements - Believe and love what you do. - Sense of Urgency. - Discipline. - Responsible. - Good customer service skills. Qualifications - Studies: High School Degree is required. Bachelor's degree International Business, Business Administration, or Logistics related. - Experience: At least 2 years of experience working in customer success role or account manager role related with tech or logistics. - Language: Good English skills. B2+ or higher is preferred. Benefits - Schedule: Monday to Friday from 8:00 am to 6:00 pm. Following the US Calendar. - Contract: Indefinite term contract. - Location: Remote - Medellin, Colombia. - Salary: $5,000,000 COP. + Commission Plan Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora