Key Role at SoftwareOne We are a leading provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support approximately 65,000 customers in their digital transformation. The Job Opening We are looking for a skilled Technology & Infrastructure Project Manager to join our team in Help Desk operations. Scope: Full-time | Office: Medellín | Hybrid work model Daily Responsibilities 1. Lead projects focused on Help Desk operations. 2. Oversee the implementation of contracted services. 3. Ensure services are delivered in a stable operational state. 4. Define requirements for assigned operations and projects. 5. Propose operational models to improve process functionality. 6. Establish metrics for operations and projects. 7. Ensure service processes meet agreed standards. 8. Generate reports for organization and clients. 9. Develop practical plans, including task analysis. 10. Identify strengths, weaknesses, opportunities, and threats for continuous improvement. 11. P present and support reports for business units and clients. 12. Maintain the financial health of projects. Candidate Profile Education: Systems Engineering or related fields, with proven experience in infrastructure project management. Required Skills - Experience managing technological projects using PMI and ITIL methodologies, ensuring objectives are met while optimizing resources, time, and budget. - Experience in direct process management with clients. Certifications - ITIL v4 Benefits - A supportive culture that promotes appreciation and encouragement. - Personalized development opportunities aligned with your objectives. - Health policy coverage for you and preferential rates for family. - 100% disability payment coverage. - Referral incentives for active positions. - Access to employee savings, credits, and special agreements. - Leisure, celebration, and recreation spaces for health and well-being. We foster a respectful environment with equal employment opportunities for all, regardless of race, color, religion, age, sex, national origin, disability, genetics, sexual orientation, gender identity, or expression, or any other protected characteristic.