Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The Senior Key Account Manager (KAM) for Human Identification (HID) at Thermo Fisher Scientific has a range of responsibilities, including: Customer relations: Developing and maintaining relationships with customers, including distributors, purchasing, and end users; building relationships with key opinion leaders (KOLs) and ensuring their satisfaction. Communication: Presenting to laboratory clients and other departments, resolving issues, and breaking barriers. Sales goals: Generating new sales leads, implementing sales strategies, analyzing sales performance, achieving sales and profit forecasts, and meeting annual operating targets. Business development: Identifying and qualifying new sales opportunities and shaping business plans to drive growth. Administrative tasks: Maintaining records, updating CRM systems (including Salesforce), preparing reports, elaborate forecast presentations, and managing time effectively. Product knowledge: Researching competitors and industry activity, and staying informed about new products and services. Customer service: Responding to customer questions, processing orders, and providing solutions. Sales calls: Making sales calls to customers and potential customers, including KOLs, and leading customer calls. Territory management: Managing within a defined territory and working to grow it. Teamwork: Collaborating with cross-functional teams, including suppliers and internal resources. Marketing: Implementing marketing campaigns and exploring target markets with marketing teams. Budgeting: Managing budgets and ensuring brand consistency. Additional skills beneficial for a KAM at Thermo Fisher Scientific include: Background in life sciences, preferably in applications for Human Identification. Proven experience in the life science industry, preferably in Human Identification and working with distributors. Strong interpersonal, oral, and written communication skills. Excellent presentation and organizational skills. Proficiency in MS Office. Availability to travel within the Central region (50-70%). Proficiency in English. #J-18808-Ljbffr