**About the role** As **Engagement Manager**, you will make an impact by Manager assess client needs, identify requirements, and develop projects to improve business operations. You will be a valued member of the SNBG team and work collaboratively with team leads, sales associates and the client. **In this role, you will**: - **Global project management (AMS, EMEA, APAC)** - Ensure effective execution across regions, handling diverse clients, resources, and regulations. - **Building strong customer relationships & leading meetings** - Establish trust and clear communication to align expectations and drive project success. - **Managing scope, schedule, and budget** - Keep projects on track, preventing deviations and ensuring operational efficiency. - **Handling client escalations and risk management** - Proactively identify risks, mitigate issues, and respond swiftly to critical challenges. - **Transforming deliverables into actionable plans** - Convert strategies and outcomes into concrete steps for maximum impact and goal achievement. **Work model**:We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. **What you need to have to be considered**: - **Proven experience in Project Management** - Ensures structured execution and delivery. - **Proven experience in Service Management** - Critical for maintaining service quality and customer satisfaction. - **Proven experience in General Consulting** - Strong ability to advise clients and drive solutions. - **Proven experience in ServiceNow projects** - Key for managing implementations within this platform. **These will help you stand out** - **Advanced English proficiency -**Essential for global collaboration and stakeholder communication. - **ServiceNow Sysadmin Certification (Desired) -**Adds credibility in platform management. - **Scrum Master Certification (Desired) -**Valuable for agile project oversight. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Benefits**: - _A career in one of the largest and fastest growing IT services providers worldwide._ - _Ongoing support and funding with training and development plans._ - _Opportunity to work for leading global companies._ - _Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive._ - _A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._