ResponsibilitiesOwn the entire UX research process for Superapp, from planning and participant recruitment to execution, synthesis, and communication of insightsDefine and drive research strategies that inform product vision, roadmap, and design decisionsConduct a wide range of research studies, generative, evaluative, and tracking, using both qualitative and quantitative methodsPartner closely with product managers, designers, analysts, and engineers to embed user insights into product decisionsTranslate complex user behaviors into clear, actionable insights to improve the user experienceBuild and maintain a scalable research infrastructure, including documentation, knowledge bases, and research repositoriesFoster a user-centered culture across the Superapp team and broader organizationCollaborate with fellow researchers to uphold methodological rigor and share best practicesQualifications4+ years of experience in UX research, ideally within tech, digital platforms, or complex systemsDeep expertise in qualitative methods (e.g., interviews, diary studies, usability testing, JTBD) and solid experience with quantitative approaches (e.g., surveys, A/B testing, statistical analysis)Proven track record of independently managing and executing full research cyclesAbility to influence product strategy and design with compelling insights and recommendationsStrong communication, storytelling, and presentation skillsComfortable working in fast-paced, cross-functional teams and navigating ambiguityExperience conducting international research is a plusFluent in both Spanish and English (written and spoken) #J-18808-Ljbffr