JOIN A LEADING MULTINATIONAL IN TECHNOLOGY! Ricoh is a prestigious Japanese multinational with over 80 years of experience in the technology sector, dedicated to providing innovative solutions that transform the way businesses manage their information and processes. With a global presence in over 200 countries, Ricoh has established itself as a leader in creating technologies for business productivity, focusing on sustainability and the continuous improvement of its products and services. What can you expect from your daily tasks? - Obtain the necessary information via questions, comprehensive Reading or any means needed in order to reach a satisfactory fulfillment of any of the inquiries made by the clients or internal employees, providing an outstanding service. - Report and update the required information on the CRM platform and any other relevant data that may arise during the process of attending any inquiries. - Understand and use corporative language as a mean to attain an excellent rapport and a Good relationship with all of the parties involved during the different steps involved in comprehending and escalating an issue. - Register and share feedback from clients in order to collaborate with product and/or services improvement What are we looking for: - English B2 proficiency level (Will be tested via conversation). - French B2 proficiency level (Will be tested via conversation). - High School Diploma. - 6 months to 1 year of customer service - Call center experience. - Customer service skills. - Apply now and transform your career with Ricoh! What do we offer? - Work-life balance with 42 hours per week - Our site is located on Niza at the Paralelo 108 building. - Office Schedule Availability (We do not offer overnight schedules). - Monday to Friday Schedule - Weekends off. - Monthly performance bonuses (Up to 100 USD). - Hybrid work model (We'll provide a laptop for you to work at home). - Competitive salary. - Life insurance. - Legal benefits such as social security, vacations. - Compensation fund. - Free continuous education. - Ongoing professional growth: access to training and development opportunities - Opportunities for advancement within an expanding multinational company - A positive organizational culture based on collaboration, inclusion, and teamwork Why work with us? We offer an environment where innovation, growth, and teamwork are key. We are committed to the well-being of our employees, providing the necessary tools for your professional success. We look forward to having you on our team!