or our client, we are looking for a dynamic HR Operations Manager to lead our LATAM region. Reporting to the Global Director of HR Operations, you will be instrumental in optimizing HR processes, fostering a high performing team and ensuring compliance with local and global standards. This position offers a unique opportunity to shape the HR landscape in a fast-paced international organization. What You'll Do: - Strategic Operational Leadership: - Oversee end-to-end HR service delivery across LATAM, managing employee data, Tier 1 inquiries, benefits, leave, and reporting. - Translate global HR strategies into effective regional operational plans, ensuring alignment with organizational goals. - Drive regional initiatives to optimize self-service capabilities and standardize HR processes globally. - Service Excellence & Team Development: - Develop and monitor Service Level Agreements (SLAs) for the HR Admin team, ensuring prompt and high-quality service. - Process Optimization & Compliance: - Manage HR reporting and analytics, providing accurate insights for data-driven decision-making. - Ensure compliance with local labor laws and regulations, collaborating with Legal and HR leadership. - Collaborate with other regional HR Operations Managers to share best practices and drive consistency across regions. - Utilize and optimize HR systems, HCM platforms, and self-service portals to improve efficiency. - Experience:Minimum 5+ years of progressive HR operations experience, preferably in a global company.2+ years of experience leading and developing HR teams. - Education:Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred). - Skills: - Highly proficiency in English (mandatory). - Strong knowledge of HR systems, HCM platforms, and self-service portals. - Proven ability to manage and develop high-performing teams. - Excellent communication, interpersonal, and collaboration skills. - Strong analytical and problem-solving abilities. - Experience in a fast-paced global organization. - Deep understanding of employee data administration, benefits, leave management, and HR reporting. - Attributes: - Customer-centric mindset. - Ability to thrive in a fast-paced, dynamic environment. - Strong attention to detail and commitment to accuracy. - Proactive and solution oriented. Hybrid mode: 3 days face to face + 2 days home office. Annual bonus Birthday off among other benefits. Detalles Our client is a multinational services company. #J-18808-Ljbffr