Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Analyst, Billing Operations Overview We are the global technology company behind the world’s fastest payment processing network. We serve as a vehicle for commerce, a connection to financial systems for the previously excluded, an innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be part of something bigger and to change lives. We believe as our company grows, so should you. We are committed to connecting everyone to endless, priceless possibilities. Role Partner cooperatively in a team environment to support the evolution of various programs across Mastercard business units. Liaise with the global customer base to identify opportunities for improving current programs and understanding customer needs. Support larger team functions related to ensuring customer compliance with Mastercard standards. Utilize analytic insights and tools to facilitate compliance, investigative, and reporting initiatives. Perform project management duties, including creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for third parties. Communicate with key stakeholders to implement action plans addressing vulnerabilities and weaknesses. Interface with internal customers to communicate and educate them on program rules, procedures, and best practices. Conduct desktop research to identify regional or global trends and develop key performance metrics and reports. Assist with ad hoc requests, participate in special projects, and provide cross-functional support as needed. All About You/Experience Business or Finance major. Analytical, investigative, and problem-solving skills. Strategic thinker with the ability to translate data analytics into business goals. Strong written and verbal communication skills. Excellent project management skills with high organization and attention to detail. Ability to work independently to develop solutions. Ability to thrive in a fast-paced environment, handle multiple tasks, meet deadlines, and deliver results. Proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding skills are a plus. Quick learner of new applications and technologies; experience with Tableau, Domo, or similar BI tools is a plus. Understanding of risk management disciplines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or contractor must: Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of accessed information. Report any suspected security violations or breaches. Complete mandatory security training as per Mastercard’s guidelines. #J-18808-Ljbffr