Coupa enhances margins through its community-generated AI and industry-leading spend management platform for businesses of all sizes. Coupa AI is powered by trillions of dollars of spend data across a global network of over 10 million buyers and suppliers. We enable smarter, more profitable business decisions through prediction, prescription, and automation to improve operating margins. Why join Coupa? 1. Pioneering Technology: We leverage the latest technology to provide our customers with greater efficiency and visibility in their spend. 2. Collaborative Culture: Our culture values transparency, openness, and teamwork, driven by a shared commitment to excellence. 3. Global Impact: Your work will have a measurable impact on our clients, our business, and our global community. Learn more on Life at Coupa blog and hear from our employees about their experiences. The Impact of a Technical Support Engineer at Coupa: As a Technical Support Engineer, you will support enterprise customers using our cloud platform, contributing to a global team committed to exceeding customer expectations and fostering success. You will use your technical skills to provide expert guidance on best practices. What You'll Do: 1. Answer technical and application configuration questions for enterprise customers. 2. Assist in troubleshooting first and second-level technical issues. 3. Collaborate with other teams such as Integration, Operations, and Customer Success to ensure customer success. 4. Manage customer production environments. 5. Create knowledge articles for our knowledge base. What You Will Bring to Coupa: 1. Excellent communication skills, both written and verbal. 2. Prior experience in Fintech is highly preferred. 3. Strong technical knowledge, including Linux, Unix, and familiarity with other OS. 4. Interest in scripting languages like Bash, Shell, Python, and web technologies such as XML, XSLT, DOM, HTML. 5. Ability to clearly articulate complex technical solutions. 6. Experience supporting external customers in an enterprise software environment. #LI-AA2 #LI-Hybrid Coupa is committed to equal opportunity and fostering an inclusive environment. We do not accept inquiries or resumes from recruiters without prior approval. By applying, you acknowledge reading Coupa’s Privacy Policy and consent to the collection and processing of your personal data for recruitment purposes, as detailed in our Privacy Policy. #J-18808-Ljbffr