**Responsibilities**: - Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. - Identifies stakeholders and key organizations and build and manage relationships. - Directs the creation of multiple programs of work and manage their alignment to business goals. - Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management. - Leads the identification and drive resolution of issues, including those outside established programs of work. - Works with stakeholders to ensure program scope definition meets business objectives. - Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives. - Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program. - Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed. - Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis. - Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary. - Manages multiple teams or a functional area (depending on size of business). - Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. - Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. - Ensures program plans meet business needs as described in the program initiation documents. - Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly. - Ensures funding has been approved for the program. - Ensures all areas of the program are appropriately staffed. - Ensures program commitment from those assigning resources. - Escalates program risks to the Program Director, or Program Sponsor, when appropriate. - Ensures vendor performance is monitored and actions taken if performance warrants. - Maintains appropriate staffing requirements to meet operational needs. - Exercises shared responsibility for budget, policy formulation and planning. - Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions. **Qualifications**: - 10+ years of experience - Should demonstrate a commitment to quality and attention to detail - Excellent interpersonal relationships with ability to influence and negotiate with stakeholders - Critical thinking and problem solving skills **Education**: - Bachelor’s/University degree or equivalent experience, potentially Masters degree **Additional Responsibilities**: - Lead the LATAM transformation strategy for digitization and automation initiatives aligned with the organizations overarching strategic goals and objectives. - Develop comprehensive LATAM transformation roadmap to support targeted operating model and productivity goals. - Drive transformation of processes and capabilities to instill global standard for consistent client experience and optimal business process. - Collaborate with product partners and onboarding leadership to create LATAM Transformation priorities incorporating process improvement and system enhancements. - Evaluate new product launch and enhancement initiatives ensuring alignment with organization digitization, automation, and control strategy. - Assess onboarding and operational risks, demonstrating consideration for the firm's reputation and safeguarding clients and assets, driving compliance with applicable laws, rules, regulations and adhering to policy. - Drive organization change by promoting initiatives fostering a culture of continuous improvement; drive adoption, define KPIs for success and metrics. - Provide guidance to LATAM Onboarding Transformation Program Managers ensuring alignment with engagement, documentation, and training execution requirements to support onboarding activities. - Project / Program Governance / Risk Reporting & Remediation Oversight, partnering with Product & Tech stakeholders. - Stay updated with emerging transformation trends, technology and best practices bringing innovative ideas to enhance onboarding transformation initiatives. **Knowledge & Competency**: - Proficiency in evaluating end-to -end processes and driving transformation initiatives. - Excellent analytical and problem-solving skills to address complex process and risk challenges. - knowledge of Account opening /maintenance, Payments and Receivables, Liquidity, and technology platform products - Proven track record for delivering complex technology, change mana