Job Description We are seeking a top candidate to join our team as Founding Customer Success Manager. Compensation: USD 1.5K - 2.5K/month. Location: Remote (for Colombia, México, and Perú residents). Mission of Softgic: In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: - Deliver quality products and services. - Achieve the satisfaction of our internal and external clients. - Encourage in our team the importance of training to grow professionally and personally through development plans. - Comply with the applicable legal and regulatory requirements. - Promote continuous improvement of the quality management system. What makes you a strong candidate: - You have 4+ years of experience in customer success. - You are proficient in project management and Scrum. - English - Native or fully fluent. Responsibilities and more: - Serve as the main point of contact for clients, ensuring clear, consistent, and proactive communication. - Lead onboarding and strategic setup: system access, internal configuration, and data import for a successful launch. - Manage multiple projects simultaneously, coordinating internal teams to ensure timely and high-quality deliveries. - Build and maintain strong client relationships, focusing on satisfaction, retention, and long-term success. - Create feedback loops with clients to understand their evolving needs and inform service improvements. - Evaluate the customer experience with the application, identify pain points, and collaborate with the development team to implement solutions. - Proactively identify client needs and offer tailored solutions. - Monitor project progress, track key metrics, and report on customer success outcomes. - Translate client requirements into actionable tasks for technical teams. - Identify opportunities for account growth, renewals, and upsells. - Communicate customer feedback to influence product development and internal processes. - Help define and document customer success workflows and best practices. Requirements - Over 4–5 years of experience in customer success roles within the software industry. - Proven track record managing U.S.-based clients and leading onboarding and strategic setup processes. - Excellent English communication skills, both written and verbal. - Strong problem-solving, organizational, and interpersonal skills. - Ability to work independently in dynamic, fast-paced startup environments. - Energy, proactivity, and readiness to be the main point of contact for the client. Preferred Qualifications: - Project management certifications (e.g., PMP, Scrum Master). - Experience in tech companies or startups. - Familiarity with tools such as Jira, Asana, HubSpot, Slack, among others. Benefits - We're certified as a Great Place to Work. - Opportunities for advancement and growth. - Paid time off. - Formal education and certifications support. - Benefits with partner companies. - Referral program. - Flexible working hours. Requirements Over 4–5 years of experience in customer success roles within the software industry. Proven track record managing U.S.-based clients and leading onboarding and strategic setup processes. Excellent English communication skills, both written and verbal. Strong problem-solving, organizational, and interpersonal skills. Ability to work independently in dynamic, fast-paced startup environments. Energy, proactivity, and readiness to be the main point of contact for the client. Preferred Qualifications: Project management certifications (e.g., PMP, Scrum Master). Experience in tech companies or startups. Familiarity with tools such as Jira, Asana, HubSpot, Slack, among others. Required Skill Profession Operations Specialties Managers