EXL is a New York-based publicly traded operations management and analytics leader that drive business impact through technology, industry-specific knowledge and a unique delivery model. EXL serves F1000 companies across the globe in many industries including insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics. For the past 16 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as streamlining business operations, taking products to market faster, improving corporate finance, building models to be compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. EXL has grown to approximately 24,000 professionals in 32 global delivery centers throughout the U.S., Europe and Asia. The business operates within numerous industry verticals including banking and financial services, healthcare, L&A; insurance, P&C; insurance, transportation and logistics, travel and leisure, and utilities. **This Role**: - AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. - Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. - PSEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. - Subject Matter Expert for the purpose of work thread related issues and escalated transactions - QCA for the purpose of feedback and audit trainers for the purpose of Pre-process and Process training **Responsibilities**: - Ensure adherence to established company policies and procedures - Follow all HIPAA guidelines, Protecting all patient PHI - Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence - Ensure that the process transactions are processed as per Desktop procedures - Ensure that the assigned targets are met in accordance with SLA and Internal standards - Ensure adherence to established attendance schedules - Customer/ Client Satisfaction **Skills needed**: - 1 - 2 years BPO experience preferably with experience in a voice account - Strong communication skills - Knowledge of MS-Office Suite. MS - Excel. - Knowledge of key parts of the computer and rebooting the system. - Phone/ Call Master Handling Skills - Keyboarding Skills (Typing Skill > 20 to 25 wpm & 90% Accuracy) - Excellent written and verbal communication skills - Good Spoken English with neutral accent. Ability to communicate correctly (grammatically and contextually correct) and clearly. - **Strong command over English (CEFR C2 or equivalent)**COVID-19 considerations: