Job summary Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Responsibilities - The core responsibility of this role is to review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity - Assist with customer inquiries, support and resolving issues related to chargeback arbitration cases - Execute policies, applications, and technical requirements of dispute management processing, chargeback rules and overall Mastercard Rules - Ensure initiatives align with business goals, and processes are maintained to meet service and quality standards - Interacts with multiple business units (e.g., Legal, Regulatory, Customer facing, account teams and others) to support broad corporate initiatives - Provide Chargeback Workshops to customers, virtually or face to face Qualifications - Fluent in written and spoken English and Spanish, with professional-level proficiency in both languages - Additional language skills, such as Portuguese, are a plus - Have a clear mission that focuses on the attention of the customer's need above your own - Experience and knowledge in chargebacks, dispute management, fraud, transaction processing and/or compliance-related investigations are preferred - Self-motivation - Influential and interpersonal skills - Experience and ability to work independently to produce results as well as in a team setting - Knowledge and/or expertise of the payment card industry and banking operations practices preferred - Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.) - Bachelor's degree in business, engineering, finance or information technology or equivalent work experience preferred - Ability to work in a high paced environment - Possess developed both written and verbal communication skills - Capable of performing research across multiple subject lines and attention to detail - Ability to interpret holistically and notions of process mapping - Availability to travel (if necessary) - Knowledge of chargeback risk management, is a plus Corporate Security Responsibility - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora