Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Specialist, HR Services Please note: As Mastercard is a global company, we sometimes have team members from outside the listed location reviewing applications. Please attach a copy of your resume in English to expedite the screening process. Overview: Respond professionally, efficiently, and accurately to HR inquiries across various functional areas, ensuring timely responses with a high level of customer service according to SLA’s. Topics include employee lifecycle events such as resourcing, recruitment, visa issuance and renewal, employee relations, reward, internal transfers/mobility, performance management, recognition, payroll, benefits, and terminations. Escalate complex cases to Tier 2 or subject matter experts with complete documentation, and follow through until resolved. Role: Resolve complex HR inquiries and collaborate with HRIS team for preventative solutions. Complete special projects as needed. Interact with internal teams to gather information and manage work to completion. Support complex transactions including organizational changes and international assignments. Train new HR Tier 1 staff and support team members. Provide technical support through research and analysis. Ensure audit compliance and manage confidential data per policies. Identify and implement process improvements. Develop documentation and contribute to knowledge bases. Partner with HR teams across regions for effective support. All About You: Fluent in English (verbal and written). Experience in managing multiple tasks and problem-solving. Knowledge of HR concepts and customer service focus. Attention to detail, accuracy, and organizational skills. Ability to work in a dynamic, high-volume environment with minimal supervision. Excellent communication and MS Office skills; Workday experience is a plus. Corporate Security Responsibility All activities involving Mastercard assets, information, and networks involve inherent risks. Employees are responsible for information security, including: Adhering to security policies. Maintaining confidentiality and integrity of information. Reporting security violations. Completing mandatory security trainings. #J-18808-Ljbffr