At UnifyCX, we seek talented, goal-oriented individuals to join our team as Retention Agents. If you have experience in customer retention within the telecommunications industry and possess an advanced level of English, we want to hear from you. What were looking for: Proven experience in customer retention in the telecommunications sector English proficiency at a C1 level or higher Strong communication and problem-solving skills A customer-focused mindset and a results-driven attitude Role Details: 8-hour shifts starting between 8:00 AM and 9:00 PM Two days off per week On-site position based in Barranquilla, Colombia If you meet the requirements and are ready to take on a new professional challenge, apply now and become part of a company that values talent and encourages growth. Who We Are: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Bachillerato / Educación Media - años de experiencia - Idiomas: Inglés