3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Tutor Me LA LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range COP3,600,000.00/yr - COP5,600,000.00/yr This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills are required. Responsibilities The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service. Actively support Tutor Me Education Regional Operations. Provide outstanding academic services to students and their families. Operate seamlessly in a virtual operating environment. Maintain Tutor Me Education operating standards including people, financial, and academic standards. Ensure delivery of programs and initiatives for our students and school district partners. Meet operational excellence standards. Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/managing schedules with students and teachers. Manage class schedules to effectively staff sessions and meet company efficiency and usage targets. Manage virtual tutoring sessions. Monitor all students' academic progress. Help ensure flawless execution of programs and initiatives. Manage your own time in compliance with company and regulatory requirements. Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments. Other responsibilities as required by the business. Build relationships with students and their families. Meet the expectations and requirements of internal and external customers. Foster open communication with students and parents to ensure positive and effective conflict resolution. Requirements Strong time management, planning, and prioritization skills. Ability to organize and manage multiple responsibilities successfully. Professional and approachable demeanor. Ability to prioritize and focus on key objectives, adaptable to changing priorities. Effective communication skills in virtual environments. Proficient in all communication media including in person, phone, and video. Ability to build engagement and trust in virtual relationships. Works well with others. Learning agility to adapt to changes in work environment. Able to acquire new skills as required. Ability to manage and grow virtual relationships with customers, employees, and business partners. Ability to manage remote teachers. Ability to work independently. High tolerance for ambiguity. Bachelor's Degree required. 2-3 years of progressive career growth. Experience working in a virtual operations and team environment. Bilingual in English and Spanish is beneficial. Proficient in Microsoft Office and Google applications. Benefits Fully Remote! PTO and other benefits. Seniority level Associate Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr