We are seeking an experienced Workforce Scheduler to help our Workforce Management team in a dynamic, multi-channel contact center environment. 🚀 The ideal candidate will have a proven track record in real-time management, forecasting, and scheduling, coupled with strong communication abilities. You will play a key role in meeting service level agreements, collaborating across departments, and using WFM tools to achieve operational excellence.🖥️ Key Responsibilities: Oversee forecasting, scheduling, and real-time management for multiple campaigns. Develop and execute WFM processes aligned with business needs. Collaborate with Operations and IT to optimize staffing needs and minimize costs. Analyze performance trends and recommend improvements. Required Qualifications: Desirable bachelor’s degree in Business or a related field. 1 or 2+ years of Workforce Scheduler experience in a contact center environment. Expertise in WFM tools (eWFM-Aspect, NICE IEX, Verint, Genesis). Advanced proficiency in Excel and Microsoft Office. Strong analytical and communication skills. Experience supporting both brick-and-mortar and remote contact center setups. What you'll get: Amazing WeWork environment We DO care about our employees satisfaction and well being Join a very Dinamic Global workforce team of experts Competitive salary 4.200.000 COP Ready to take the lead in workforce optimization? Apply Now!