Join us and be part of a company that is changing paradigms, revolutionizing how we perceive time! Curious about Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure Join a team where we are all capable of EVERYTHING , with equal opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Interested so far? Discover how you can create magic with us through your Rappi mission. Here's how you'll impact our ecosystem: As a Tech Support Agent for our integrated stores with Rappi, you will be the vital link between our partners and the exceptional experience we aim to deliver. Your main role will be to provide specialized and efficient support for store integrations, especially in Brazil. You will collaborate with our partners to resolve issues, provide accurate information, and ensure seamless interactions. Responsibilities include: Personalized Attention: Provide exceptional customer service, tailoring your approach to our store partners' needs. Be the friendly, knowledgeable voice responding to their questions and concerns. Problem Solving: Diagnose and resolve technical and operational issues related to store integrations, including system, order, and customer experience problems. Professional Advice: Guide partners on integration processes, system functionalities, and other inquiries, becoming an expert in our products and services. Complaint Management: Handle complaints effectively, turning challenges into opportunities to demonstrate our commitment to satisfaction. Internal Coordination: Work closely with internal teams to resolve complex issues and provide accurate responses and solutions. Documentation and Feedback: Record all interactions and provide feedback to improve our services continually. Minimum requirements to join this neon universe: 3-6 months of experience in technical support or customer service roles, preferably in tech or e-commerce. Excellent verbal and written communication skills in Spanish and Portuguese. Empathy and understanding of partner needs and concerns. Basic knowledge of SQL (queries). Strong analytical skills and research ability. Ability to thrive in a fast-paced environment and handle stress professionally. Portuguese is mandatory. Your dedication as a Tech Support Agent focusing on store integrations will make you a vital ambassador for our brand, significantly contributing to our reputation and success. Worker type: Regular Company: Rappi Technology Colombia For more info, visit our website: https://about.rappi.com/es and see reviews on Glassdoor . We look forward to building and delivering magic together! #Rappi #J-18808-Ljbffr