**Key Accountabilities/Duties & Responsibilities**: - ** Team Leadership**: - Recruit, train, and manage a diverse team of operational staff. - Foster a positive and collaborative work environment. - Set performance standards and conduct regular evaluations. - ** Guest Satisfaction**: - Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly. - Monitor guest reviews and feedback, implementing improvements as needed. - ** Operations Management**: - Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable). - Develop and implement efficient operational procedures to optimize guest services. - Monitor and manage room inventory and rates to maximize revenue. - ** Financial Management**: - Develop and manage the hotel’s operational budget. - Control expenses and cost-effectively manage resources. - Implement cost-saving initiatives without compromising quality. - ** Quality Assurance**: - Maintain high cleanliness and maintenance standards throughout the hotel. - Ensure compliance with all safety and health regulations. - Conduct regular quality checks to ensure consistency in service. - ** Vendor and Supplier Relations**: - Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries. - Monitor supplier performance and quality of goods and services. - ** Guest Services and Amenities**: - Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations. - Coordinate with relevant departments to execute improvements. - ** Reporting and Analysis**: - Generate regular reports on key performance indicators and operational metrics. - Analyse data to identify trends and opportunities for improvement. **Essential qualifications for the role are**: - A degree in BSc Hotel Managament would be preferred for the role with a work experience of 5 years