At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Overview: We are seeking a detail-oriented and experienced Collections Resolution Lead for the healthcare vertical to manage collections processes, resolve disputes, and ensure compliance with customer billing requirements. This role requires an individual with expertise in dispute resolution, data analysis, and billing, as well as an in-depth understanding of customer’s billing requirements depending on the line of business and the billing cycle. The Collections Resolution Lead will be responsible for researching, investigating, and resolving discrepancies in healthcare accounts while maintaining a focus on accurate and timely collections. Key Responsibilities: Collections and Billing Management: Review and research overdue invoices and invoice setup, along with payment histories and requirements to determine the root cause of disputes and payment discrepancies. Utilize internal systems to track and manage collections activities, including phone calls, letters, and customer communications. Collaborate with internal departments (billing, account management and commercial teams) to resolve discrepancies and ensure proper documentation. Dispute Resolution: Investigate and resolve disputes, addressing billing errors, miscommunications, and non-payment issues. Provide clear explanations to both internal and external customers and stakeholders regarding the status of claims, payments, and balances. Serve as a first escalation point for team members for complex issues Escalate unresolved disputes to appropriate higher-level management, when necessary, ensuring compliance with all customers requirements and company policies. Solve complex problems related to billing discrepancies and dispute resolution. Compliance and Documentation: Ensure compliance with all applicable state and federal regulations concerning customer and patient data, collections, and dispute resolution. Maintain accurate records of all communications, disputes, resolutions, and actions taken to resolve collections issues. Prepare reports and updates on collection progress and outcomes for management and external stakeholders. Customer Service and Communication: Provide excellent customer service when communicating with internal and external customers to facilitate smooth resolution processes. Address concerns promptly and professionally, ensuring a positive experience for customers and minimizing financial burden to the company. Continuous Improvement: Stay updated with trends and changes in assigned vertical’s billing, insurance, and collections practices. Participate in training programs and team meetings to enhance knowledge of collections processes and improve dispute resolution strategies. Additional Responsibilities: Apply in-depth knowledge of collections and billing disciplines and basic knowledge of related disciplines to effectively manage tasks and resolve issues. Act as a resource and provide guidance to colleagues with less experience in collections and dispute resolution. Qualifications: Education: Bachelor’s degree in Accounting or Finance or a related field preferred or equivalent work experience. Advance degree preferred Experience: Minimum of 5 years of experience in dispute resolution, collections, billing, or revenue cycle management. Proven experience in dispute resolution Skills: Strong analytical and problem-solving abilities to resolve complex billing and dispute issues. Excellent communication and negotiation skills, both written and verbal. Proficiency in using Iron Mountain systems (e.g., Oracle Financials, BillTrust, SKP, etc.). High attention to detail and ability to manage multiple tasks simultaneously. Work Environment: This position may require both in-office and remote work flexibility, depending on company policies. Must be able to work independently and as part of a team in a fast-paced, high-volume environment. Category: Finance Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0089148 #J-18808-Ljbffr