Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com This role within the Digital Workplace Identity Team requires technical knowledge of Active Directory, Okta, Microsoft Cloud technologies, and Azure. You will support project delivery, provide training to 1st line support, and manage some 3rd line escalations. As an Identity Analyst, you will act as an escalation point for identity-related incidents, coordinate with team members on projects and daily operations, and must be an Identity SME, preferably certified. You should be calm, with excellent communication skills (both written and verbal in English), and able to work with a multi-national team to ensure successful product rollouts. You will support a diverse user base across 50+ countries, including office locations, manufacturing sites, and remote users. Operating as part of an international team for complex projects is essential. In this role, you will be responsible for quick identity issue resolution, proactive improvements, and maintaining a customer-first mindset. You will be part of a globally distributed support team providing identity support for projects, employees, technical teams, and stakeholders. Key responsibilities and authority Monitoring adherence to corporate policies to identify potential risks Supporting leadership in Digital Workplace and Identity coordination Supporting the Enterprise Architecture team on identity topics Managing licenses and related documentation Handling user licensing and resolving licensing issues Tracking compliance reporting and addressing non-compliances Managing software license assignments and deactivations Tracking contract renewal dates and supporting renewal processes Updating logs, preparing reports, and submitting to management User profile management B2C integration skills are a plus Familiarity with OAuth, OpenID Connect, and SAML protocols Experience managing user profiles, authentication, and authorization Proven background in identity and access management Experience troubleshooting identity issues at organizational and technical levels Experience with end-to-end authentication and authorization troubleshooting Knowledge of software licensing principles across countries Knowledge of compliance reporting Familiarity with Okta, Active Directory, Azure AD, Azure B2C, IAM, Privileged Access Management, Identity Governance, MS Office, ITIL, ServiceNow, Confluence, Jira Knowledge of licensing for vendors like Microsoft, Okta, Sailpoint, Delinea Experience supporting vendor audits Excellent stakeholder engagement and management skills Strong customer and business focus Tenacious problem-solving skills Education/Qualifications At least 3 years of IT experience, preferably in a regulated multinational environment Experience with identity technology stacks is a plus Certifications in Microsoft Active Directory, Azure AD, or Okta are advantageous Experience with Privileged Access Management is a plus Experience with license management portals Strong Microsoft Office skills, especially Excel and PowerPoint Excellent communication skills, both written and oral # LI-Hybrid # LI-AR2 Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required prior to any employment offer, including an interview confirmed by an official Convatec email. If approached suspiciously, do not disclose personal info or pay fees. Contact [email protected] if unsure. Equal opportunities Convatec provides equal employment opportunities regardless of race, religion, gender, age, disability, sexual orientation, gender identity, veteran status, or other protected characteristics. Notice to Agency and Search Firm Representatives Convatec does not accept unsolicited resumes from agencies without a signed agreement. Resumes from third-party agencies will become Convatec property, and no fee is paid for unsolicited referrals. Already a Convatec employee? If yes, please apply through your Workday account's internal career site instead of this posting. Thank you! #J-18808-Ljbffr