At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers. As we continue to grow, we're seeking a Head of Collections to lead our team and drive our company's expansion. Responsibilities: - Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets - Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts - Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team - Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management - Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process - Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes - Ensure compliance with U.S. regulations and industry standards related to collections - Effectively manage the team in a remote work environment, maintaining productivity and accountability Requirements: - 4+ years of experience in B2C collections, with at least 2 years in a leadership role - Fluent in English (C1-C2 level) - Familiarity with relevant US laws, regulations, and best practices in collections - Excellent leadership and team management skills - Proficiency with Microsoft Office, Google Workspace and relevant collection software Working Hours: - 40-hours per week (full-time) Benefits: - Competitive salary with performance bonuses - Opportunities for professional and career growth - Friendly and supportive team - Opportunity to work at an international level Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today! Seniority level - Director Employment type - Full-time Job function - Legal - Industries: IT Services and IT Consulting #J-18808-Ljbffr