Job Description: Core Requirements: Role Description: The role is part of the Production Services team, supporting Operations systems and providing assistance to Operations and other divisional users across a wide range of applications. These applications are designed to facilitate the successful execution of critical middle and back-office processes, including Settlement, Regulatory Reporting, MIS, and Instrument Data. 1. Experience: 3+ years of Production Support experience in a Financial Institution 2. Technical Proficiency: Strong knowledge of operating systems, databases, programming languages, networking, and cloud platforms. Experience with monitoring tools and basic scripting for automation. 3. Problem-Solving and Analysis: • Quick identification and diagnosis of issues in complex systems. • Root cause analysis and implementation of long-term solutions. 4. Communication and Customer Service: • Clear communication with both technical and non-technical stakeholders. • Patience and empathy when dealing with users, managing expectations. 5. Incident Management: • Ability to handle routine issues and major incidents. • Understanding of incident classification, prioritization, and escalation procedures. • Experience in coordinating responses and leading bridge calls. 6. Time Management and Organization: • Skill in managing multiple priorities and using ticketing systems. • Familiarity with ITIL processes and incident management frameworks. Skills: • Meaningful experience of Java server side, Microservice and system interface development. • Java 8/11. • Spring. • API development. • Messaging Services (MQ or JMS). • RDBMS Databases (MSSQL or Oracle). • Experience of Continuous Integration and Build Repositories. • Agile development methods & test-driven development. Our core values focus on inclusion and diversity; all qualified applicants will be considered for employment and will go through a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin, or disability status. Your journey with us begins here! #J-18808-Ljbffr