Job summary The Customer Success Manager is accountable for customer onboarding adoption retention and expansion Working cross functionally CSMs create a value flywheel for customers expanding features processes and users Responsibilities - Reduce Time To Value Unblock customer issues and help customers move to production quickly - Expand Utilization & Feature Adoption Identify additional opportunities for customers to gain value from ProcessMaker including incorporation of new features and functionality - Increase internal Expertise Share best practices and lessons learned from client interactions Coach other customer facing staff - Amplify Voice Of The Customer Communicate customer needs and feedback backed by data to colleagues in product and business development roles Qualifications - Bachelors Degree - 10+ years total work experience in change management technology implementation process design and/or project management roles - 5+ years working with Fortune 1000 customers in a customer success professional services or consulting role - Prior experience working with B2B SaaS solutions in a customer facing role - Successful track record of owning a financial target and book of business - Comfortable working cross functionally and coordinating solutions with individuals outside of your reporting team - Experience building strategic relationships within a customer environment and uncovering opportunities for expansion - Highly proficient computer skills including CRM ticketing systems Microsoft and Google product suites Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora