Job Title: Aviation Logistics Coordinator As a key member of our air freight team, you will be responsible for managing the logistics of customer goods and information. Key Responsibilities: - Take ownership of transportation orders to ensure timely pickup and optimize booking processes. - Prepare, control, and distribute necessary export documents, ensuring compliance with all origin export and destination import regulations. - Collaborate with counterparts to validate and finalize documents. - Assign tasks to supporting functions and monitor performance. - Meet and exceed customer expectations as well as internal Key Performance Indicators. - Provide exceptional customer service by promptly providing accurate information related to shipment status, documentation requirements, incident resolution, and pricing/quotes. - Record, track, resolve, analyze, and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. - Enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - Effectively communicate with colleagues, focusing on stressing a sense of urgency on behalf of the customer. - Obtain and maintain certifications. - Ensure correct costs and revenues are captured against customer profiles - taking full ownership of financial performance, promptly resolving any related issues.