Customer Success Manager – LATAM (Remote) Customer Success Colombia Intermediate Full-time Description We’re looking for an exceptional Customer Success Manager to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of Retail, and is passionate about creating long-term value through data-driven insights. If you're a natural problem solver with a strong consulting background, fluent in English, and excited to work in a fast-paced SaaS company, this might be the perfect fit for you. What You Will Do Own and manage a portfolio of customers across LATAM, guiding them from onboarding through full adoption Act as the primary point of contact for clients, building trust at all levels, including executive stakeholders Lead customer-facing meetings, business reviews, and technical deep dives Use your analytical skills to uncover insights, improve product usage, and demonstrate ROI Ensure client success by aligning implementation and value realization with business goals Collaborate with cross-functional teams (Product, BI, Solutions Engineering) to ensure smooth delivery Identify expansion opportunities and areas for optimization based on data Travel domestically within the LATAM region as needed Requirements Strong analytical background with proven experience in BI, SQL, and data storytelling Hands-on experience with BI tools – required Familiarity with SaaS environments – required Prior experience working in a product company – a strong advantage Deep understanding of the Retail industry – required Knowledge of TOC (Theory of Constraints) – strong advantage Self-starter, proactive communicator, and highly organized #J-18808-Ljbffr