Job summary Client Relations Coordinator for Symphonic is the liaison between Symphonic customers, partners, and other departments within the organization. The role consists of assisting clients and Symphonic internal departments with common support issues, technical support, errors regarding releases, accounting-related questions, phone support, and other queries that arise from day-to-day interactions. Responsibilities - Engage in day-to-day discussions for both Spanish and English requests, including managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to service requests, and consistently meeting commitments. - Thoroughly understand every service offering of Symphonic Distribution for improved support performance. - Suggest solutions to clients - show and enable clients to learn the system properly. - Assist with one-off requests or tasks as assigned by the management of the Client Relations department. - As needed, and with the support of Technology, reach out to clients to request redeliveries of audio and releases on an as-needed basis. - Develop a full understanding of Style Guides for iTunes / Apple Music and Spotify for content review and best practices. - Educate clients on the Apple and Spotify style guide and its contents. - Help Maintain Symphonic's public-facing knowledge base - Review past Spanish help desk articles and follow up with clients on past issues to improve customer satisfaction. (Check bad reviews and ensure each article has relevant and proper linking) - Assist the Client Relations team in translating articles from English to Spanish - Create new Spanish articles as issues arise. - Update existing Spanish articles for better optimization, adding and updating keywords and tags. - Review competitor help desks for comparisons (CD Baby, Label Engine, Beatport, etc.) - Provide feedback and suggestions for constant refinement of the Client Relations processes through available tools (HubSpot, SMS, Zendesk) - Clean and maintain Client Database by updating client details, requesting information updates when necessary, such as artist pics, logos, addresses, emails, etc - Assist the Content Team as needed with the loading and/or updating of clients' catalogs and content approvals as needed. - Assist the Mexico team with client relations needs when needed. Qualifications - 1 year of experience in a customer service capacity - Working knowledge and experience with email marketing platforms, HTML, Microsoft Excel, Word, and PowerPoint, and/or equivalent Google Apps - Ability to speak, write, and read English and Spanish fluently - High School Diploma or GED Desired requirements - 3 years of experience in a customer service capacity - Experience resolving system issues or investigating customer service inquiries Benefits - This role will report to the Client Relations Manager - This role may receive occasional direction from the Head of the Region Additional Insights - Symphonic Distribution enables content creators to fully maximize their music's revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors, just like us, to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora