Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our reservoir engineering software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications. Responsibilities Analyzing and recreating of complex issues, triaging issues to provide detailed problem descriptions for coordinating with engineering Working with clients on a daily basis to troubleshoot issues, test solutions, provide resolutions, and escalate as necessary Answer quick questions on system functionality and/or configuration Understand the importance of customer relations and support processes Work with various team members to resolve the issues reported Create supporting documentation that clearly demonstrates that issue resolution and/or enhancement to be delivered solves the business problem reported Complete administrative tasks required to track request through lifecycle Curate Knowledge Base content Participating in the configuration, enhancement, and testing phases associated with software development and implementation Ensuring successful completion of personal and team deliverables And other duties as assigned. Requirements Bachelor degree in Reservoir Engineering, Business or related disciplines that have an analytical component Must be willing to travel up to % during the week Strong problem solving and/or analytical skills Ability to embrace and leverage new technology Basic understanding of database systems, data models, data migrations, and experience using PLSQL Basic understanding of software development Very good written and verbal communication skills Aptitude to build on concepts Strong desire for continuous learning Strong interpersonal skills Fluent in English, both written and verbal Additional Details Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated. Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation. Please Submit your CV/Resumé in English.Resumes not in English will not be considered. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.