Expeditor Job Description At Accor Hotels, we are seeking a highly motivated and detail-oriented Expeditor to join our team at Fairmont Orchid. As an ambassador of the hotel, you will be responsible for delivering a superior arrival and departure experience for our guests. - Main Responsibilities: - Assist with the coordination of guest stays, including luggage, valet, and other requests. - Ensure every guest is greeted and acknowledged with the aloha spirit. - Assist with the hotel's bike and golf club programs, ensuring proper waivers are signed and equipment is returned in the same condition. - Control the bell storage area, receive and issue claim tickets for baggage to be stored, and retrieve luggage when claim tickets are presented. - Assist with group transportation and luggage movements. - Support expeditors and shuttle service as needed. - Provide unique experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment. - Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up, and ambiance control. - Try to remember individual names and their preferences to extend personalized service. - Assist other rooms division departments with their operations during peak times or when required. - Apply necessary precautions regarding hotel safety and hygiene standards (HACCP). - Be well-versed in hotel fire and life safety/emergency procedures. - Maintain a high standard of personal appearance and hygiene at all times. - Perform other reasonable duties assigned by the Management of the Hotel. Requirements: - Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent reading, writing, and oral proficiency in the English language. - Ability to speak other languages and basic understanding of local languages will be an advantage. - Ability to work cohesively and collaboratively as part of a team. - Detailed and service-oriented with an eye for detail to be self-motivated and energetic.