**(In Bogotá, Hybrid)** **At Launch Mobility,** we're at the forefront of transforming the Automotive Transport Industry. Our mission is to power a shared, connected, sustainable, and equitable future by providing the most comprehensive suite of services for mobility. We are looking for passionate individuals to join our team and contribute to the creation of world-class technology products that redefine the way we move. **What You'll Bring**: We are seeking a **Client Solutions Manager** who will play a crucial role in building and maintaining strong relationships with key clients to understand **their strategic goals and technical needs**. You will act as the main liaison to ensure alignment and successful outcomes. You will deliver value through customized technical solutions, proactive account management, and ensuring client satisfaction and retention. **Requirements**: **You'll Need**: - **Fluent in English (C1-C2)**: Exceptional verbal and written communication skills, capable of addressing both technical and non-technical audiences with clarity and professionalism. - **5+ Years Experience**: Proven background in **technical business analysis, project management**, or similar **client-facing roles**, ideally in high-growth SaaS or startup environments. - In-depth understanding of **SaaS platforms** and the unique dynamics of **startup ecosystems**. Able to provide expert support tailored to the fast-paced, evolving nature of these businesses. - Ability to quickly assess challenges, identify root causes, and design custom, creative solutions that meet client-specific needs. - Advanced ability to comprehend intricate **technical environments, systems, and network architectures**. Skilled at translating this understanding into actionable solutions and technical recommendations. - Strong ability to deliver exceptional, personalized support that goes beyond expectations. Adept at anticipating client needs and addressing them proactively. - Capable of clearly explaining **complex technical concepts** to diverse audiences, ensuring all stakeholders understand the solution and its impact, whether technical or non-technical. - A self-starter with a strong focus on **delivering high-quality outcomes**. Able to navigate challenging situations with initiative, speed, and efficiency. - Mastery of the company’s products and services, including underlying **technologies, configurations, and integration**. Able to diagnose and troubleshoot complex technical issues effectively. - Experience leading technical projects from **detailed planning** to **execution**, ensuring that tasks are delivered on time and integrated seamlessly. - Expertise in analyzing technical data, performance metrics, and system reports to generate actionable insights and provide **strategic recommendations to clients.**: - Skilled in **client training** and support, ensuring that clients maximize the potential of the company’s solutions and continuously grow their usage. **Nice to Have**: - Technical certifications relevant to the field. - **Knowledge **of Agile methodologies and project management tools like Jira or Trello. - **Expertise** in cybersecurity best practices to ensure robust protection of client systems and data. - **Knowledge** of Zoho, JSON, and project management tools like Jira, with the ability to integrate these technologies into client solutions. - Always looking for ways to solve client challenges with efficiency, creativity, and precision. - Able to balance technical expertise with an understanding of business objectives. Skilled at aligning technical solutions with client business goals to create value. - Strong background in technical environments with the ability to understand and resolve complex issues related to **system architecture**, **network integration**, or **software deployment**. - Able to juggle multiple projects, and priorities without missing deadlines or overlooking key details. **Strong multitasking ability with a focus on meticulous execution.**: - **Excels in leading both client-facing initiatives and internal projects, while fostering strong cross-team collaboration. Capable of mentoring junior team members.**: - **Highly empathetic with a deep understanding of client pain points**. Committed to not only solving the immediate issue but also ensuring the client’s long-term success. - Able to balance technical expertise with an understanding of business objectives. Skilled at aligning technical solutions with client business goals to create value. **Benefits** **We Offer You**: - **USD Payment and competitive salaries**. - **Hybrid flexibility** (office in Chicó, Bogotá). - **Flexible holiday/vacation plan - Unlimited Days Off.**: - **Bilingual English/Spanish work environment.** **Culture**: **At Launch Mobility**, we embody the speed, learning, and dynamic process of a startup culture. We are a diverse, collaborative, flexible, and trusting team, focused on achieving our goals.