Direct message the job poster from Lean Solutions Group Talent Acquisition Coordinator | Organizational Psychologist | Recruiter | International Trade | International Logistics | Sales Non-bilingual candidates won't be considered for this position (English B2 intermediate - C1) About Lean Solutions Group: Hey there, future heroes! If you're looking for an epic workplace, buckle up and get ready to work in a company that provides benefits aligned with your search for professional success. Picture this: you'll join forces with like-minded professionals who are just as passionate and driven as you are, who will push you to new heights and challenge you to become your best version. Prepare to be dazzled by an incredible work environment that inspires creativity and productivity. As a member of our team, you'll have the privilege of working in areas like our Lean VIP and you'll get to brush up on your English skills as you would have a close work relationship with top U.S. companies that will open doors to unimaginable opportunities and international visibility. You’ll gain access to education programs, gyms, hotels, financial Institutions, and more alliances to boost your journey to become the best professional in your area. We believe in the power of a personal and work-life balance; that's why we give you special days to spend your time on the things that matter most, like family and personal passions. Role Description: The Account Manager (AM) plays a crucial role in the client account, responsible for coordinating a team of staff and organizing their workload while monitoring their performance. This position requires the AM to serve as a direct extension of the company to the customer, prioritizing the swift and effective addressing of customers' needs and concerns to foster and maintain successful partnerships. The AM is expected to exhibit an assertive character, coupled with effective, accurate, and persuasive communication skills, ensuring clear and impactful interactions with both the team and clients. Empathy, flexibility, good judgment, and a genuine interest in others are essential qualities that the AM must possess to excel in this role. In addition to these responsibilities, the Account Manager at LSG will coach and lead the Team Leaders, serving as a key management resource. This involves providing guidance, support, and direction to ensure that the team operates smoothly and efficiently. The AM's leadership is pivotal in overseeing the client operations covered by LSG, ensuring that all aspects of the service meet the high standards expected by the clients. The AM has a high strategic role in the account operations, involving strategic planning, problem-solving, and decision-making to streamline processes and improve service delivery. By organizing and prioritizing the workload, the AM ensures that deadlines are met, and objectives are achieved, fostering a productive and positive work environment while reporting to the client’s management team and the LSG Management team (Operations, Quality, and Workforce). Ultimately, the Account Manager is essential in the company’s operations, driving the success of client engagements through effective team management and exceptional customer service. Their leadership and management skills are integral to the seamless operation of client services, ensuring that LSG continues to deliver outstanding results. Key Responsibilities: 1. Design, implement, and follow up on strategies to comply with quantitative and qualitative. 2. Work alongside the OPS and QE team to develop action plans. 3. Oversee the team’s work productivity and performance by using reports from SAP Concur, ServiceDesk Plus, and Power BI. 4. Coordinate and delegate with the team the necessary tasks to follow and fulfill the workflow strategy created. 5. Delegate work to the team members to clean up the workload when necessary. 6. Make sure the metrics are stable and without variations through continuous follow-up on the team’s productivity and performance. 7. Lead, develop, and coach direct reports and their teams to enable each to maximize their optimal individual and team performance. 8. Gather best practices and share them with the rest of the team to provide consistent support to Omni Logistics’ operations. 9. Ensure that each email/request is being handled in a timely manner, either directly or by delegating it to the rest of the team. 10. To be the direct point of contact for escalations/issues inside and outside the organization. 11. Address the escalations/issues received with the specific employee, or the team to tackle them and avoid them happening again. 12. Organize and optimize processes. 13. Report any client’s feedback to LSG Operations and Quality Departments. 14. Support the team anytime a concern or an issue arises. 15. Provide excellent customer service experience to internal and external clients. 16. Report to the LSG departments any employee absenteeism. 17. Receive and register the overtime in the OT Report. 18. Generate daily and weekly productivity reports based on the information provided in the manual KPIs of the AP Finance Representatives assigned to the divisions. 19. Receive, register, manage, and report the permissions requests to be approved by Omni Logistics and LSG. 20. Comply with the additional requests brought by LSG and the client. 21. Meet personal/team qualitative and quantitative targets. 22. Provide opportunities for team members to help them grow and develop their potential for future roles. 23. Ensure compliance with Omni’s Management Policies, Procedures, and Internal Control guidelines. 24. Oversee the Team Leaders of the account, and ensure they are meeting the expectations. 25. Provide recommendations to Omni on potential updates, amendments, and improvements. 26. Generate a good work environment for all the team members. 27. The employee must also accomplish other duties as assigned by Omni Logistics and LSG. Required Skills: - Personnel management (Manager or Team Lead position) - More than 1 year. / Must - Accounts payable (AP) experience - More than 6 months. / Must - Academical Background related to Finance or International Logistics. / Plus - Proactive. - Critical thinking. - Strategic in nature, Drives performance, efficiency, and effectiveness. - Highly organized. - High skills of attention to detail. - Demonstrate effective problem-solving, interpersonal, written, and verbal communication skills. - Computer skills including the ability to operate computerized logistics, spreadsheets, and word processing programs. What's in it for YOU at Lean Solutions Group: - Career booster for professionals seeking advancement. - Unique opportunity to connect with companies beyond national borders. - Excellent benefits. - Collaborative and inclusive organizational culture. - Access to modern and open office spaces fostering innovation. - Opportunities for learning and skill development from industry experts. - Competitive Salary: Enjoy a high and competitive salary package that recognizes your skills and contributions. - Work-Life Balance: Benefit from a 40-hour workweek, promoting a healthy work-life balance. - Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being. Join us in shaping the future of logistics and expanding your career horizons. Apply now to be a part of our international team and contribute to the success of Lean Solutions Group. Seniority level - Associate Employment type - Full-time Job function - Customer Service, Supply Chain, and Administrative - Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr Sales