**Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Specialist, Product Operations Overview Are you able to strategically manage complex projects while serving internal and external stakeholders? Do you excel in a fast paced and dynamic environment? Role - Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies. - Generate reports for internal and external stakeholders. - Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams. - Identify opportunities to improve operational efficiency and contribute to process improvements. - Assist in creating, updating, and maintaining internal procedures and documentation. - Identify and report potential risks or issues. - Participate in small to medium cross-functional projects, supporting team initiatives. - Assist in training new team members as needed. All About You - Languages: Proficient in English (verbal and written) - Experience in MS-Excel (advanced) - Bachelor's Degree is required - Self-starter and quick learner with ability to work independently - Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios - Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks - Willingness to dive deep and learn about our technology, system structure, and rules - Strong analytical, data and problem-solving skills - Team player with an impeccable attention to detail and the ability to multi-task **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard’s security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.