**Job Title: Technical Account Manager / Solutions Engineer - Software Solutions** **Job Summary**: **Responsibilities**: - **Client Engagement and Relationship Management**: - Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships. - Collaborate closely with clients to understand their business objectives, technical requirements, and challenges. - **Solution Design and Consultation**: - Work closely with clients to design and customize software solutions that address their specific needs and objectives. - Provide expert technical guidance and recommendations on product implementation, configuration, and optimization. - **Technical Support and Issue Resolution**: - Proactively identify and troubleshoot technical issues or challenges faced by clients, working closely with internal teams to ensure timely resolution. - Serve as a liaison between clients and internal engineering, product management, and support teams, advocating for client needs and priorities. - **Product Demonstrations and Training**: - Conduct product demonstrations, training sessions, and workshops for clients to showcase features, functionalities, and best practices. - Empower clients to maximize the value of our software solutions through ongoing education and support. - **Solution Implementation and Deployment**: - Lead the implementation and deployment of software solutions for new clients, ensuring a smooth and seamless transition. - Provide hands-on technical expertise and support during the onboarding process, working closely with clients to address any technical challenges or requirements. - **Project Management and Account Planning**: - Develop and maintain strategic account plans for assigned clients, outlining goals, milestones, and success metrics. - Collaborate with cross-functional teams to drive project execution, manage timelines, and deliver results that exceed client expectations. **Qualifications**: - Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred. - Proven experience in software engineering, solutions engineering, or technical account management, preferably in a customer-facing role. - Strong technical aptitude and expertise in software development methodologies, programming languages, and software architectures. - Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with clients at all levels of the organization. - Demonstrated ability to analyze complex technical requirements, develop innovative solutions, and present technical concepts in a clear and compelling manner. - Project management skills, with the ability to manage multiple projects and priorities simultaneously while meeting deadlines and exceeding client expectations. - Customer-focused mindset with a passion for delivering exceptional service and driving customer success. - Experience with CRM systems, support ticketing platforms, and other relevant tools and technologies used in customer relationship management and support. **Location**: This position is [remote/on-site] and may require occasional travel to client sites as needed. Ability to Commute: - Columbia, Valle del Cauca (required)