Coupa enhances margins through its community-generated AI and industry-leading total spend management platform for businesses of all sizes. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We enable smarter, more profitable business decisions through prediction, prescription, and automation to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we leverage the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value transparency, openness, and teamwork, driven by a shared commitment to excellence. Global Impact: Your work will have a measurable impact on our clients, the business, and our global community. Learn more on Life at Coupa blog and hear from our employees about their experiences. The Role of Technical Support Engineer at Coupa: As a Technical Support Engineer, you will support enterprise customers using our cloud-based platform, working with a dynamic global team to exceed customer expectations and foster success. You will use your technical skills to provide expert guidance on best practices. Key Responsibilities: Respond to 'how-to' technical and application configuration questions from enterprise customers. Assist in troubleshooting first and second-level technical issues. Collaborate with other teams, including Integration, Operations, and Customer Success, to ensure customer success. Manage customer production environments. Create knowledge articles for our knowledge base. Qualifications: Excellent written and verbal communication skills. Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems. Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding web technologies (XML, XSLT, DOM, HTML). Ability to explain complex technical solutions clearly and simply. Experience supporting external customers, preferably in enterprise software. #LI-HYBRID #LI-MH2 Coupa is committed to equal opportunity and an inclusive work environment. We make hiring, compensation, training, and performance decisions fairly and provide equal employment opportunities to all qualified candidates. Note: We do not accept inquiries or resumes from recruiters. By applying, you acknowledge reading Coupa’s Privacy Policy and consent to the collection and processing of your personal data for recruitment purposes, as detailed in our Privacy Policy. #J-18808-Ljbffr