Job Title Senior Accounts Receivable Job Title: Senior Accounts Receivable Position type: Permanent Location: Bogota About Your Business Area/Department: A dynamic expansion of our Finance team in Bogotá, Colombia—Amadeus’ largest engineering hub in the Americas. This strategic move is part of our broader commitment to growth in the region, aligning with our global footprint and “follow-the-sun” operational model to ensure seamless support across time zones. This offers a unique opportunity to be at the heart of our operations, contributing to innovative solutions and supporting our customers in the Americas. Whether you're a seasoned finance expert or an emerging talent, this is your chance to join a collaborative, inclusive, and forward-thinking team that’s shaping the future of travel technology. Summary of the role: Responsible for managing a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts from individuals and businesses, ensuring timely payments and maintaining positive customer relationships. This includes providing customer service to address payment issues and respond to requests within the assigned portfolio or territory. The role also involves delivering requested data to clients and internal teams, such as account summaries, copy invoices, and other documentation. Key tasks include researching payments and unallocated cash, as well as proactively contacting clients to follow up on overdue payments. In this role you’ll: Execute dunning procedures through reviewing dunning exclusion proposals, sending dunning letters, implementing and releasing credit holds, initiating suspension, reactivation and termination of services as deemed appropriate from customer actions on outstanding debt. Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment. Using internal systems (SAP, Salesforce, etc). Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging and increase cash flow. Identify unapplied payments, recommend adjustments or refunds as appropriate. Collaborate with sales, billing and other internal stakeholders to resolve customer issues that prevent them from paying. Provide back-up support to respective collection team members as needed and extend effort where collection strategy dictates to achieve KPI and SLA targets defined. Provide analysis on deviations of KPIs on a month-to-month basis. About the ideal candidate: At least 2 years of experience in corporate business-to-business collections and/or customer service in a fast-paced, high-volume environment Experience in international business contexts Demonstrates initiative and the ability to work independently with minimal supervision Strong analytical skills with keen attention to detail Clear and professional telephone communication skills with effective negotiation abilities