Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Billing Analyst Overview The Billing Services department provides centralized billing for products and services billed to customers using the Mastercard Consolidated Billing System (MCBS). MCBS supports billing for all Mastercard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees. Our mission is to provide core billing services, drive billing assurance, provide value-added services, and enable growth as Mastercard advances commerce globally. Role - Analyze and respond to inquiries from other Mastercard support teams on billing-related questions. - Set up customer information within the billing system. - Implement and maintain pricing within the billing system. - Provide timely and accurate responses, always prioritizing the customer. - Perform manual billing calculations and verify proper approvals per audit policy. - Provide ad hoc reporting analysis for internal and external customers. - Participate with audit and independent accounting firms to provide details on current controls, assist with inquiries, ensure adherence, and identify improvements. - Maintain ownership of assigned functions, communicate status appropriately, and support controls with desktop procedures. All About You - Ability to research and understand issues thoroughly to reach resolutions. - Understanding of end-to-end processes is essential. - Proficiency in Microsoft Excel, including Vlookups, formulas, and pivot tables. - Ability to provide timely, high-quality responses to ensure customer satisfaction. - Strong reading comprehension and communication skills. - Good organizational and note-taking skills. - Ability to manage multiple tasks simultaneously. - Comfortable working in a fast-paced global environment. - Effective in cross-functional teams. - Works well independently, takes initiative, and seeks answers proactively. - Ability to perform complex research and analysis. - Experience with transaction billing systems and the finance industry is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every employee or representative must: - Abide by Mastercard’s security policies and practices. - Ensure confidentiality and integrity of accessed information. - Report any suspected security violations or breaches. - Complete mandatory security trainings as per Mastercard’s guidelines. #J-18808-Ljbffr