What would you do? Analyze data related to product usage to bring new insights to the client in order to improve their operational goals Deliver training to clients on our functionalities and explain how to configure our software Resolve doubts on product usage/configuration/etc Carry out weekly follow up calls with our clients Escalate product or customer issues that need to be addressed by customer success managers Create documentation, presentations, user manual and other resources to help clients use the product effectively Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings Guide the client in incident escalations with the support team. 🙌🏼 Your experience has been shaped by You took classes related to operations/logistics at university You are an ops lover: Ask smart questions about the operation Management of data analysis tools: Excel (Intermediate); G Suite is a plus. 🚀 Your SuperPowers Excellent communication and organizational skills Be a results-driven person Native Spanish and Intermediate English (B1/B2) Ability to perform well under high-pressure environments. Knowledge of last mile operation or logistics. We would extra love it if you have customer-facing experience. 🪄 What we bring to the table 🌎 Hybrid Work: Work together as a team. 👩🏿💻 Flexible hours: We trust your work and skills. 🏖️ Additional days off to vacations. 🎂 Half day off on your birthday. 📚 Access to Educational Budget. 💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate. 🏥 Health insurance: Get the attention and care that you deserve. Available in some countries.