Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world . It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports. The Role As a Sportsbook Technical Support 1 (SBTS1) Analyst, you play a crucial role in delivering high-level client service and handling complex investigations . You’ll handle escalated inquiries from internal departments and directly from clients. These problems often lack straightforward solutions and require in-depth analysis across all products offered. Your close collaboration with different departments makes you a key pillar of the operation Main Responsibilities Communicating with clients/internal teams and solving complex investigations. Detecting, triaging, and resolving high impact issues inside the company and parent company. Helping other Support Analysts with their investigations and inquiries. Escalating and logging system outages to developer teams. Detecting and reacting to critical operational issues. Escalate, communicate, and document if necessary. Creating and maintaining a knowledge base for known issues and solutions. Monitoring the status of our systems to ensure that they are online and operational. Completing additional tasks assigned by the line manager. Requirements AnalyticalThinking &Problem-SolvingAbilities StrongWorkEthic Familiarity with API’s and SQL What’s in it for you? As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. How we work We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role. Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation ( and any other applicable status) . Please let us know when you apply if you need any assistance during the recruiting process due to a disability. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Full Legal Name (First, Second and Last Name) in English. * Have you been employed by Genius Sports previously? * Select... What sports do you regularly follow or feel most confident about? * Football Volleyball Basketball Tennis What is your salary expectation? (Please include currency symbol). * How did you hear about us? * Select... Are you authorised to work in the location to which you are applying? * Select... Have you attached your CV in English?Please note we will only require your CV in English. * Select... Would you need any kind of work authorization sponsorship (visa or other)? If yes, please share. * Select... Global D&I Demographics At Genius Sports we believe in better together, which means we don’t only value diversity, but we are determined to make sure that everyone here feels included and valued. We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous , you will not be personally identifiable by any of the data you include. This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help. #J-18808-Ljbffr