Job Title: Expeditor Location: Fairmont Orchid, Hawaii Island About Us: Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawaii Island. We offer an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls, and a tranquil white sand beach and lagoon. About the Role: We are seeking a skilled Expeditor to join our team. As an ambassador of our hotel, you will deliver a superior arrival and departure experience for our guests. You will interact with guests and colleagues daily, providing courteous and efficient service, exceeding customer expectations while operating within guidelines and procedures established by Fairmont Hotels & Resorts. Key Responsibilities: - Coordinate guest stays, including luggage, valet, and other requests. - Greet and acknowledge every guest with the aloha spirit. - Assist with the hotel's bike and golf club programs, ensuring proper waivers are signed and equipment is returned in good condition. - Control bell storage area, receiving and issuing claim tickets for baggage storage, and retrieving luggage when claim tickets are presented. - Assist with group transportation and luggage movements. - Support expeditors and shuttle service as needed. - Provide unique experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment. - Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up, and ambiance control. - Remember individual names and preferences to extend personalized service. - Assist other rooms division departments during peak times or as required. - Apply necessary precautions regarding hotel safety and hygiene standards (HACCP). - Maintain a high standard of personal appearance and hygiene at all times. - Perform other reasonable duties assigned by management. Qualifications: - Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent reading, writing, and oral proficiency in English language. - Ability to speak other languages and basic understanding of local languages will be an advantage. - Ability to work cohesively and collaboratively as part of a team. - Detailed and service-oriented with an eye for detail to be self-motivated and energetic. Benefits: - Preferred provider medical/drug/vision benefits at competitive prices for full-time or part-time employees. - Employer-paid coverage for group life and accidental insurance coverage ($7,500) + Coverage available for your 'ohana. - 401(k)/retirement saving plan and matching program. - 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately. - 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store, and 30% discount of services offered in our Spa Without Walls. - Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide). - Complimentary meals in our employee dining facility.