Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications […] Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team […] Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless