Job Description Unlock Global Tech Opportunities - Embrace Work-Life Balance with Work from Home Perks! Are you ready to embrace a cyber security career that transcends borders, leaving a global legacy of protection and innovation? As an ILMM (Intelligence Last Mile Monitoring) Engineer , you'll hold a pivotal position at the forefront of cutting-edge technology, safeguarding not just one company, but a myriad of clients worldwide. In this role, you won't have to leave the comfort of your homeland to grasp this unique global opportunity. Embrace the convenience of a permanent work-from-home arrangement, offering you the freedom to work from any corner of your country while being connected to a diverse and dynamic team dispersed across the world. Job Description We are looking for an intelligent and customer-focused NOC Engineer to join our exciting new team. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today. Here’s an overview of your future role: Employment type: Indefinite term contract Shift: Rotative Work setup: Remote/Work from Home What do you need to succeed? Must have English proficiency at Level C1-C2 Education in network engineering or a related field required Availability for 24/7 rotating shift coverage and on-call support as necessary is required Background as an experienced Support Engineer (tier 1-2), IT System Administrator, or in NOC or Network Operations Engineering roles within web/network/information security companies is required Strong oral and written communication skills are required Proficiency in computer skills, with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS Ability to read applicative system logs and search for relevant root causes of issues Strong troubleshooting abilities and a passion for delving into complex technical problems in real production environments Experience working with Cloud and SaaS (Software as a Service) technology providers Familiarity with network and security protocols and standards Adaptability and efficiency in a rapidly changing dynamic environment, with the ability to manage multiple simultaneous projects Effective performance and thriving in a fast-paced environment Ability to collaborate with a globally dispersed, cross-cultural team Tech Stack: General networking knowledge, including: MTR Wireshark troubleshooting TCP/IP CISCO Fortigate What awaits you in this role? Work in a shift-based team 24/7/365 Own and manage Cato production system uptime and functionality, including troubleshooting and identifying solutions to resolve various system/network issues Engage with relevant teams/personnel to identify and resolve issues Engage, investigate, and periodically follow up with customers regarding service status Track and monitor system status, identifying areas of concern and growth opportunities Mitigate outages and system malfunctions to ensure no customer impact and prepare escalations by priority/urgency for the Engineering team Engage with 3rd party service providers to resolve network/system issues Provide higher-tier support for Cato's customer issues related to last-mile problems Contribute to building, improving, and expanding Cato's NOC team Train and assist team members in addressing knowledge gaps Participate in ongoing projects and the customer onboarding process Conduct Welcome calls with customers to introduce the service and assist with the onboarding process Serve as a focal point for Cato's support and field engineers by understanding business use cases Contribute to continual service improvement by challenging, reviewing, updating, and, where necessary, creating processes and procedures to drive operational excellence Why choose us? 5 Days work week Prepaid medicine Work-Items (laptop, mouse, and headset) 5 extra days of vacation leave (20 in total) that could be monetized Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Up skilling: Emapta Academy Whom you’ll work with: Our client, Cato Networks, pioneers the convergence of enterprise networking and security through a revolutionary centralized and global service delivered by the cloud. Their groundbreaking technology led to the creation of the "SASE" product category, as recognized by Gartner. At Cato, you'll encounter the most rewarding challenge of your career, supported by experienced leadership. You'll grow professionally and be nurtured to succeed, with internal promotion opportunities abounding. Join Cato Networks and grow as you conquer new horizons together. Who are we? Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. #EmaptaExperience