Job Description The Cloud AppOps team has the following duties: Perform operational duties including application server health checks and service recycling. Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors). Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs. Maintain operational documentation, such as incident tracking and run books. Produce metric reports including daily production status. Review client support tickets and requests under service SLAs. Resolve level 2 and level 3 issues (application support, databases, data center issues). Document issues in the support portal. Provide on-call support during non-prime hours and work during non-standard shifts. Qualifications 2+ years’ experience in application/production support, including cloud-based hosting administration, management, and performance tuning in high-availability SLA environments. Experience with AWS, GCP, Azure is preferred. Knowledge of ETL processes is a plus. Experience with Unix, Linux, Windows, Tomcat, SSH, and basic scripting skills. Experience with SQL Server, Oracle, and MySQL. Understanding of complex processes and data flows. Effective communication skills (both written and verbal) with internal stakeholders and customers. Experience with application debugging, performance tuning, and scalability. Familiarity with application security best practices. Knowledge of fault detection and resolution processes. Ability to work independently and collaboratively within a team. Ability to multi-task and provide rapid support in production environments. Availability to provide on-call support during off-hours. Additional Information This is a hybrid position based in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company. #J-18808-Ljbffr