CUSTOMER SERVICE REPRESENTATIVE

Emapta


Job Description Streamline Customer Success in the Paper Tech Industry Support international clients in the paper technology space while sharpening your customer service expertise. From managing tickets to enhancing client experiences, this role lets you stack real impact and level up your career. Job Description As a Customer Support Representative , you will handle customer inquiries via phone and email, manage support tickets, schedule meetings, and ensure timely follow-ups. Your role centers on delivering excellent customer communication and directing technical issues to the right teams for resolution. Job Overview Employment Type: Indefinite term type contract Shift: 06:00 AM – 03:00 PM (COT) March to November; 07:00 AM – 04:00 PM (COT) November to March Work Setup: Onsite, Bogotá and Medellín Your Daily Tasks Answering customer emails and phone calls related to minor support issues Creating support tickets and assigning them to the appropriate support representative Following up with customers to ensure their issues are being addressed Scheduling meetings with customers when necessary to discuss concerns or provide assistance Assisting with minor technical issues, such as helping customers log into the system and other tasks that can be taught on the job Ensuring excellent customer service and maintaining positive relationships with clients Requirements The Qualifications We Seek English Level: B2-C1 1–3 years of experience in customer support Background in customer service , managing support tickets , or working with CRM tools Excellent administrative and organizational skills Strong customer communication skills Benefits Exciting Perks Await! 5 days work week Indefinite term type contract 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) About the Client Our client, Papersoft, is a technology pioneer in the paper industry, having developed the PaperSoft System to streamline operations and boost efficiency . Their customizable software platform integrates all facets of a paper business, offering clients full control and unmatched visibility. Join a team building tools that redefine how the industry works. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra Requirements The Qualifications We Seek English Level: B2-C1 1–3 years of experience in customer support Background in customer service, managing support tickets, or working with CRM tools Excellent administrative and organizational skills Strong customer communication skills

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