Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Analyst, Billing Operations Overview We are the global technology company behind the world's fastest payment processing network. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Role - Partner cooperatively in a team environment to support the evolution of a wide array of programs across Mastercard business. - Liaise with the global customer base to identify opportunities to improve current programs and develop an understanding of customer needs. - Support larger team functions related to ensuring customer compliance with Mastercard standards. - Work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives. - Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for our third parties. - Communicate across key stakeholders to put into place action plans to address vulnerabilities and weaknesses. - Interface with internal customers to effectively communicate and educate them on program rules, procedures, and best practices. - Perform desktop research to identify regional or global trends and develop key performance metrics and reporting. - Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed. All About You/Experience - You must hold a Business or Finance degree. - You have analytical, investigative, and problem-solving skills. - You are a strategic thinker who can derive and translate data analytics to meet business goals. - You possess sound written and verbal communication skills. - You have project management skills, with strong organizational abilities and attention to detail. - You can work independently to develop and map out solutions. - You can thrive in a fast-paced and dynamic environment, handle multiple tasks, meet deadlines, and deliver results. - You have proficiency in Microsoft Excel, Word, PowerPoint, and Access, with programming and coding skills being a plus. - You have experience with Tableau, Domo, or similar BI tools. - You have an understanding of risk management disciplines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every person working for or on behalf of Mastercard must: - Abide by Mastercard's security policies and practices. - E nsure confidentiality and integrity of accessed information. - Report suspected security violations or breaches. - Complete mandatory security trainings as per Mastercard's guidelines.