IT Professional Position "> Are you passionate about providing top-notch IT support and services? We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for ensuring the optimal performance, security, and scalability of IT infrastructure for clients. This role involves installation, configuration, and maintenance of cloud and on-premises IT services, including Office 365, Google Workspace, Microsoft Azure, Windows Server, and various security and backup solutions. Key Responsibilities: - Cloud Services Management: Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products to meet client requirements. - Server Administration: Install, configure, and maintain Windows Server and other server environments to ensure seamless operation. - Programming Skills: Manage and apply medium/high-level programming skills for service integration and automation. - IT Service Selection: Analyze and compare IT services to select optimal solutions for customers. - Hardware and Software Optimization: Optimize and scale hardware and software according to client needs. - Email and DNS Services: Install, configure, and maintain Email and DNS services. - Security Solutions: Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne). - Remote Access Tools: Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne). - Backup and Virtualization Platforms: Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne). - Troubleshooting Documentation: Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu. - Customer Service: Deliver excellent customer service and technical support. - Ticketing Systems: Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).